Using Doggy Logs
What is Doggy Logs?
Doggy Logs is a smart phone app designed to enable GPS tracking for professional dog walkers and pet sitters. The app provides a simple and easy way to track dog walks and house visits, add notes, checklists and photos, and automatically email or text the information to the pet owners afterwards.
How does Doggy Logs work?
Check out our Guide for Walkers for more info on using the app.
Check out our Guide for Managers for help setting up your business.
Doggy Logs uses the GPS built in to your smart phone to track the location and distance of your walks. You can also use it to check-in to a house where you are doing other pet visits like cat sitting. You can add pets to your account, including their owner’s email address, directly in the app or from the website. When you are ready, select the pets that will be joining you from your list on the Pets page in the app. When finished, an email or text will automatically be sent to the pet owner. The email contains a summary of the walk or visit, including start time, distance and duration, as well as a map and any notes, checklist items or photos that were added.
What happens if I need help? Do you offer support?
We're here to help you! We offer unlimited support, if you have any questions you can contact us by email at firstname.lastname@example.org.
What charities does Doggy Logs support?
We give 1% of revenue to charities helping animals each year. We choose charities that are well managed and seek to improve the lives of animals in various ways. Some we have supported include the BC SPCA and World Animal Protection.
How do I make changes to my account?
Log in to the website with your user name and password to add pets and walkers to your business. You can also make other changes to your account under Settings.
How do I CC other people on walk emails?
To CC another email address on every walk, go to Settings and change your preferences under Walk Emails. You can CC or BCC the walker, or any other email address on every walk.
To CC another email address for one specific pet only, go to Pets and then select and edit the dog you want to add an extra email for.
How do I add multiple dogs to the system at once?
You can add multiple dogs at once by uploading a .CSV file on the Pets page. There is a template available for download, or you can upload your own file as long as it is in the same format as the template. The pets’s name, owner’s first and last name, and owner’s email address are required fields. Make sure you save it as a .CSV file.
How do I delete a pet from my account?
You can only delete pets from your account on the website. Go to Pets, and then select and delete the pet you want to remove from the system.
I want to have different pick-up and drop-off times for the dogs I walk, is this possible?
Yes! Each dog's walk time will be tracked individually.
Add dogs to the walk when they are picked up to begin their walk and start their individual timer.
When you are ready to drop a dog off, remove them from the list, and the app will confirm that you want to end the walk for that dog. To end the walk for all dogs at once, simply end the walk as usual from the map screen. Even if a dog has already been dropped off, their walk notifications (email and text messages) will only be sent once the entire walk has ended.
Can I send notifications by text message?
Yes, when you edit a pet, just fill in a phone number in the "Text Message Phone Number" field. Be sure to start with the country code. Your client will automatically be sent a text message when the walk or visit ends. The text message will come from the phone number: 1-778-654-5703 (+17786545703).
The app doesn't seem to track my route, what's wrong?
If the app isn't tracking your route properly, there's a few things to check:
- Make sure that you have Check-In Mode turned off. Check-In mode will only capture one GPS point, as it is intended for house visits.
- Make sure GPS is enabled for the Doggy Logs app. Note that Battery Saver mode will disable GPS.
- Make sure you are using it outside. GPS tracking doesn't work very well indoors.
- In some cases, the GPS chip on the phone may be functioning poorly. You can test your phone's GPS with the following free apps: GPS Status (iPhone) or GPS Test (Android). A good GPS signal should have an accuracy of 30 meters or less.
If you're using an Android phone and still having trouble, it's possible that aggressive battery saving settings could be killing the app in the background. Check out dontkillmyapp.com for information on how to configure your brand of Android phone to not kill apps in the background.
What happens if I reach my SMS limit?
If you send more text messages than your plan provides, the SMS messages will stop being sent, and the business owner will be notified by email. You will also receive an email reminder when you are running low.
You can always send walk and visit notifications by email. Additional SMS credits may be purchased if you wish to send mores message than your plan provides.