Using the Website to Manage your Business

Use the “Pets” page to add pets and client information, and edit or delete existing ones.

To upload multiple pets at once, click the “Upload Pets” button, which allows you to import a list of pets from a .CSV file.

Download the template, or use your own file but make sure the columns match those used in the template.

Set up SMS / text message notifications for your services through the “Pets” page, by selecting the name of the pet and editing the information in the “Notifications” section.

You can add multiple phone numbers, separated by a comma. Include the country code.

If you do not want the client to receive an email, then uncheck the Send Email Notifications field.

Each plan comes with a limit on the number of SMS / text messages that can be sent for each billing period. You will be notified by email as you approach your limit.

Once the limit has been reached, no further SMS will be sent unless you purchase SMS credits, or until the next billing cycle rolls over.

You can view your past SMS usage and purchase SMS credits here: https://doggylogs.com/settings/smsinfo

Checklists can help remind you of tasks that need to be done when providing a service.

To create a checklist that applies to every pet, select the Checklist button on the Pets page. To create a checklist for an individual pet, edit that Pet.

Only the Doggy Logs account manager can create and edit checklists, which will appear in the app when you select the Checklist button.

Personalize your service notifications, invoices and booking requests by going to “Settings”, then “Branding”.

You can add your logo and website, which will be included in the notification emails and on the text message link. Your website is reached when someone clicks on your logo.

Emails will appear from the “From Name”.

Replies will be sent to the “Reply-to Address”.

The “Signature” will appear at the bottom of every email.

You can watermark your photos with your logo, the date & time the photo was taken, and the approximate address of where it was taken.

You can add one or more of these items to every photo by going to “Settings” then “Branding”.

To manage your notifications, go to “Settings” and select “Notifications".

By default, Start of Walk Notifications will be turned on to allow your clients to track your walks and visits in real-time. You can turn these off here.

You can also choose to have the pet sitter or anyone else CC'd or BCC'd on all emails, and decide if you want your clients to see who else was joining their pet on a pack walk.

You can also optionally override the standard walk or visit greeting with a customized greeting. For example, if you run a doggy daycare, you may want it to reference “Daily Report” instead of walk or visit.

Worried an email or text wasn't sent?

Click on the link for the service in question from the “Services” page to see the status of notifications.

If the status is Dropped or Bounce, then there may be a typo in the email address, or it may have been blocked by the recipient's spam filter.

If you want to send them again, press the button “Re-Send Notifications”.

Use the “Pet Sitters” page to add, edit and delete pet sitters for your business.

To upload multiple pet sitters at once, click the “Upload Pet Sitters” button, which allows you to import a list from a .CSV file.

Download the template, or use your own file but make sure the columns match those used in the template.

The pet sitter will receive an email with their username and password and links to download the app, and a link to the article Using the App.

Packs are groups of pet sitters and pets, and can be used to filter which pets your pet sitters can work with.

Use the “Packs” page to assign pet sitters and pets to packs.

Pet Sitters will only be able to see those pets that are in their pack in the app.

Doggy Logs can track appointments and allow your clients to request services online. Manage this feature from the Schedule page. For more details, read our help article Scheduling your Services.

Doggy Logs also allows you to bill your clients for the services you have provided with Invoices. For more details, read our article Invoicing your Clients.